Information and resources for customers experiencing flooding issues.
Locate & mark your main control valve; show everyone in the house how to turn off water in an emergency.
Learn where to report leaking water or pooling/flooding water. Depending where the leak is, it may be a City resposibilty or the property owner's.
Water in the basement is usually caused by one of two sources:
1) stormwater seeping through walls, floors or windows, or
2) sanitary sewer backups from the basement drain.
Learn more about the common causes, where to report storm and sanitary sewer problems, what we are doing about aging sewers and wet weather problems, and other tips.
For a sewer backup coming through the floor drain, please call as soon as possible: (614) 645 7102 (available 24 hours). Learn about important safety information and clean-up instructions.
This program will cover the cost of an approved backflow prevention device for single and two-family homes in Columbus that have experienced sewer backups during wet weather. Sewer backups must be reported immediately to the 24-HOUR Sewer Maintenance Operations Center at 645-7102, 311 OR 645-3111.
Help prevent street flooding by keeping storm drains free from blockages. Trash, leaves, debris, snow & ice are all common causes of strom sewer blockages - you can help.
Learn how to prepare your water lines for cold weather & freezing temps and what to do if your pipes freeze or break.
Public Utilities Contact Directory
Directions to our office.
Rates & Fees
For any non-emergency City service, visit the 311 Service Center
Learn how to become more "green" & make your home, school or business a GreenSpot.