Meter Reading & Bill Calculation

Locating a Water Meter & Emergency Service Valve

Locate & mark your main control valve; show everyone in the house how to turn off water in an emergency.

Prepare for Cold Weather & Freezing Temps

Learn how to prepare your water lines for cold weather & freezing temps and what to do if your pipes freeze or break.

Reduce Your Bill

Income based discount programs and methods that consumers can use to reduce their utility bills and become environmentally responsible.

High Bills & Outdoor Seasonal Watering

Water leaks and inefficient usage can be costly. A high water bill can signal a problem such as a leak, or be the result of seasonal, outdoor water usage. More than 50 percent of water used on lawns and gardens is wasted. Check our resources to learn more.

ATTN: Pet Owners

Due to an increase in dog bites this year, you may be asked to secure your pet when our utility workers come to your home. Restraining your pets protects them & our staff.

Employees Wear Photo ID Badges

If someone identifies themselves as a city employee and asks to enter your home or provide a water sample, please ask to see their employee identification. Our employees wear a photo ID badge, a city-issued uniform or shirt and would also be driving a city vehicle.


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MeteMeter Reading & Bill Calculation r Reading & Bill CalculationLearn how to read your meter and calculate your bill.

And if you received a high bill, verify that the reading is accurate by taking your own reading; occasionally bills are estimated or a reading may have been keyed incorrectly when entered into the billing system. More on billed meter readings. 

  • How to Read Your Electric Meter 

  • How to Read Your Water Meter Meters are typically in the basement or a utility closet, usually where the furnace and hot water heater are located. There is a remote reading device attached outside of the home, usually on the same side of the house near the actual indoor meter. It is recommended you check these devices at least once each year, taking the reading from each unit to compare with one another; they should read the same.

  • How to Meter Outdoor Water Usage Optional Auxiliary Meters Save Money in Sewer Usage

  • How to Calculate Your Water/Sewer Bill Manual Worksheet with step-by-step instructions.
    Worksheet based on 2013 Rates.

  • Calculate Your Water/Sewer Bill Interactive Worksheet. Select your city, number of days (usually about 90) and usage (average is about 10 CCF per person) and this worksheet will run the calculations for you.  
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Public Utilities

910 Dublin Road
Columbus, OH 43215
Office : (614) 645-8276
Email : Public Utilities
More Information: Pay Online
Office Hours:
Phones: 7am - 6pm Weekdays & Payment Office: 7:30am - 5pm